Returns & Exchanges

At ToylandEU, we want you to be completely satisfied with your fashion purchase. If your items don't fit or meet your expectations, you can return them within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Log in to your ToylandEU account and select the items you wish to return from your recent orders to generate a return authorization.

2

Pack Your Items

Carefully place the unworn items with original tags attached into the original shipping packaging or a secure box.

3

Attach the Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

4

Drop Off and Track

Hand your package to any authorized courier drop-off point and keep your tracking number to monitor the status of your refund.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing