Frequently Asked Questions

Everything you need to know about shopping with ToylandEU

What is the standard shipping time for orders within the EU?

We typically process orders within 24 hours. Delivery usually takes 3-5 business days depending on your specific location within the European Union.

How can I track my fashion delivery?

Once your order is dispatched, you will receive an email containing a unique tracking number and a link to the carrier's portal to monitor your package in real-time.

What is your return policy for apparel and accessories?

We offer a 30-day return window. Items must be unworn, unwashed, and include all original tags and packaging to be eligible for a full refund.

Are your clothing sizes based on EU or US standards?

All our products follow standard European sizing. We provide a detailed size guide on each product page to help you find the perfect fit.

Which payment methods do you accept?

ToylandEU accepts all major credit cards (Visa, MasterCard, American Express), PayPal, and regional options like Klarna and Giropay.

Do you offer international shipping outside of Europe?

While we primarily serve the EU, we do offer international shipping to select countries. Please check the checkout page for a full list of available destinations and rates.